Privacy Policy
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, book a demo, request information, or use our services.
This policy is intended to describe our general information-handling practices. We may update it from time to time to reflect changes in our business or legal requirements.
1. What personal information we collect
We may collect personal information such as your name, phone number, email address, business name, job title, business address, billing details, and any information you choose to provide when you contact us, submit a form, request a demo, book an appointment, or become a customer.
We may also collect technical information such as your IP address, browser type, device information, pages visited, referring website, and general website usage data through cookies or analytics tools.
If you use our services, we may also collect information relevant to service setup and delivery, such as call routing preferences, booking workflows, business opening hours, service scripts, and other business contact or operational details.
2. How we collect personal information
We may collect personal information directly from you when you fill in a website form, contact us by phone or email, book a meeting, request a quote, subscribe to updates, make a payment, or otherwise interact with us.
We may also collect information automatically through our website using cookies, analytics tools, and similar technologies.
In some cases, we may receive information from third-party service providers we use to operate our website, process payments, manage appointments, or deliver communications and services.
3. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes such as:
providing and managing our services
responding to enquiries and demo requests
setting up customer accounts and billing
communicating about our services, support, updates, and appointments
improving our website, systems, and service delivery
marketing our services where permitted by law
meeting legal, regulatory, accounting, and security obligations
We may disclose personal information to contractors, software providers, cloud providers, payment processors, communications providers, and other service providers that help us operate our business. We may also disclose information where required or authorised by law.
4. Cookies and website analytics
Our website may use cookies, pixels, and analytics tools to understand website traffic, improve user experience, and support marketing and performance reporting. You can usually control cookies through your browser settings, although disabling cookies may affect website functionality.
5. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include access controls, secure systems, password protection, staff limitations on access, and the use of reputable third-party platforms and hosting services. The OAIC says APP entities must take reasonable steps to protect personal information they hold, and when no longer needed, to destroy or de-identify it in certain circumstances.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Overseas disclosure
Some of the third-party providers we use may store or process personal information outside Australia. This may include cloud hosting, communications, booking, analytics, CRM, or payment providers. Where this occurs, we take reasonable steps to work with providers that are suitable for business use and to manage information responsibly.
The OAIC says a privacy policy should explain if personal information is likely to be sent overseas.
7. Access to and correction of your personal information
You may request access to the personal information we hold about you, and you may ask us to correct information if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details below. The OAIC says an APP privacy policy must explain how individuals may access and correct their personal information.
We may need to verify your identity before processing your request. In some cases, the law may permit or require us to refuse access, in whole or in part. If that happens, we will explain why where we can.
8. Marketing communications
We may send service-related messages and, where permitted, marketing communications about our products or services. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.
9. Complaints
If you believe we have mishandled your personal information, you can make a complaint by contacting us using the details below. Please include enough detail for us to understand and investigate the issue.
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner. The OAIC says an APP privacy policy must explain how an individual can complain and how the complaint will be handled.
10. Contact us
If you have any questions about this Privacy Policy, want to access or correct your personal information, or want to make a privacy complaint, contact us at:
smrtcomps.au
Administrator
admin@smrtcomps.au
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date. The OAIC says organisations should update their privacy policy when their information handling practices change.